Privacy Policy
HMATIAS – Prestação de Serviços SU, LDA seeks to handle responsibly the information received through its website and contact channels.
1. Information you may provide
When contacting HMATIAS you may voluntarily provide information such as your name, company, e-mail, phone/WhatsApp number, operational or delivery location, and information needed to describe a service, product, work, supply or appointment request.
2. Purpose
This information is used to respond to requests, structure quotations, assess availability, prepare commercial contact, organise appointment requests and follow services or supplies requested.
3. Forms, quotation requests and WhatsApp
Website forms may organise the information you provide and prepare a structured message for the HMATIAS commercial WhatsApp. You review the message and decide whether to send it. Final sending occurs through WhatsApp and is subject to that platform's terms and privacy policy.
HMATIAS Clean and HMATIAS Supply requests may include lists of products, materials, technical references, quantities, location and commercial notes. The HMATIAS Clean quotation cart uses temporary browser session storage to retain selected items during the visit; it is not used as a payment system or customer account.
When secure website intake is enabled, contact, Business Services and appointment forms will show an explicit consent option. Submitting through this channel registers contact details, service requirements, location and description in the HMATIAS Cloudflare D1 database. Personal fields are encrypted, and access is restricted to authorised personnel. The reference confirms database registration only; it does not confirm an order or email delivery.
If campaign parameters are present on the page where a request is submitted, the commercial record may include only the UTM source, medium and campaign codes, the public page path and the referring domain. These fields are used to understand the origin of an enquiry and organise follow-up. Full referrer URLs, search terms, ad click identifiers and arbitrary URL parameters are not stored; missing campaign information does not prevent submission.
Internal notifications may be processed through Resend when configured. Automatic notification delivery is not promised without confirmation. Website enquiries are automatically deleted from the operational database within a maximum of 180 days, except where other records must be retained to comply with applicable legal obligations. HMATIAS uses the information to reply and manage commercial follow-up and does not sell personal information.
4. Appointment requests
The appointment form collects only information needed to request a preferred meeting time. Submitting the request does not automatically confirm a date, time, contract or payment.
5. Virtual assistant
The website provides a virtual assistant for initial guidance on services, products and quotation requests. Messages sent to the assistant may be processed through technological infrastructure used by HMATIAS to generate a response. Do not send passwords, banking information, identity documents or other sensitive information through the assistant.
6. External links
The website may include links to external services such as WhatsApp, LinkedIn, Instagram, manufacturer catalogues and other relevant pages. When opening those services, the respective providers' terms and policies apply.
7. Retention and access
HMATIAS retains commercial information only for the period necessary to respond to the request, manage the commercial relationship or comply with applicable obligations. Access should be limited to people who need the information to provide the service or response.
8. Cookies, consent and usage statistics
The website uses Cookiebot as its consent-management platform. Cookies and technologies classified as statistics remain blocked until the user authorises that category. Consent can be refused or changed later through the consent mechanism available on the website.
After consent for statistics, the website may load Google Tag Manager to manage authorised tags and use Google Analytics 4 to understand pages viewed, visit sources, device characteristics and commercial interaction patterns. The HMATIAS integration keeps Google Signals and advertising-personalisation signals disabled.
Analytics events use technical or commercial categories such as contact method, service area, form type and internal project identifier. HMATIAS does not send names, telephone numbers, e-mail addresses, form contents, prepared WhatsApp message text, quotation contents or virtual-assistant conversations to Google Analytics as custom event parameters. You can also read how Google uses data from sites that use its services.
9. Privacy contact
For questions related to data provided to HMATIAS, contact geral@comercialhmatiasps.com.
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geral@comercialhmatiasps.com